English proficiency of Philippine call center agents

My little brother who is taking his Masters degree in English with a major in Linguistics at the University of Santo Tomas (UST) in the Philippines asked me to do some research on articles about the English proficiency of Philippine call center agents.

It was hard to find scientific articles as the subject isn't so much studied in Philippine academia. I did find few links from links from Google Scholar.

I am sharing the links to you.

Link 1
Link 2

Enjoy reading everyone!

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